Performance Dx
Performance Dx is a company-wide Operations Excellence evaluation of those performance factors that are critical to your ongoing operations. Information is gathered by reviewing company metrics and documentation, customer feedback reports, senior management input and meetings with staff from all appropriate company functions. This engagement may be customized to focus on those issues of greatest concern to you, and may also bring to light unforeseen issues that you may wish to explore in more depth. Key questions to be evaluated include:
- Are your customers really satisfied?
An evaluation of factors impacting your customers and their perception of your company and products. This includes a review of customer-centric performance, metrics, and culture as well as product quality, complaint handling and other factors impacting your customers.
- Do you need to get LEAN – or are you there already?
Many manufacturing companies feel the need to be LEAN – but are there aspects of LEAN that are not right for you and your customers? What are the key goals for your LEAN program and where are you in your LEAN journey? We'll review your current manufacturing performance and utilization of LEAN tools to give you a clear path forward.
- Are your employees engaged, productive and planning to grow with you?
A review of the current status of your most valuable resource. Employee morale, engagement, "Grit" and effectiveness will be evaluated as well as management support through training, motivation, feedback and compensation / benefits.
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- Could your company’s financial performance be improved?
An analysis of major factors impacting your bottom line, with focus on Operations performance and identifying opportunities for cost reduction and aggressive margin improvement.
- Are you prepared for growth?
Revenue growth is usually a good thing, but it often creates challenges for which you have not prepared. We evaluate your personnel, equipment and facilities, manufacturing systems and supply chain to identify potential constraints and suggested solutions.
Performance Dx Deliverables:
A written report and presentation will be provided detailing current status, improvement opportunities and proposed solutions for each area of investigation.
Project Duration:
The standard Performance Dx audit is conducted over two weeks at your facility, with an additional two days allocated to report writing and presentation. Alternative schedules may be arranged based on scope of engagement, availability of key company personnel and number and complexity of solutions to be provided.
Standard Work Hours / Location:
4 days on site, one day travel / remote each week (total of 5 days per week, 8-10 hours per day).
Performance Dx Cost:
Our two week Performance Dx audit is intended to be affordable and cost effective for all manufacturers. Please contact us for a quote based on your particular needs.
Additional Offerings: Focused Reviews of Specific Areas of Concern
- Manufacturing Strategy
A review of current manufacturing strategy in consideration of product designs, customer requirements, volume projections, cost factors and manufacturing/quality process requirements.
- Product Quality Review
Product quality has a significant impact two of the most critical factors for company health - customer satisfaction and financial performance. Is your Quality System Pro-Active or Reactive? Are effective metrics in place and how does your performance compare to your competitors? A focused review of quality system performance will identify opportunities for cost reduction (scrap & rework), improvement of lead-time and on time delivery, and reduction of customer returns.
- Human Resources Review
A focused look at the factors impacting the engagement, well-being and performance of your most important resource - your team. Compensation and benefits, review / feedback process, training, ability to be heard, collaboration and other factors are evaluated to give you insight into potential turnover or performance issues.
- Project Management Capability Review
A company’s high priority needs or concerns are often addressed by creating a project designed to address the issue as quickly and effectively as possible. How are high priority projects identified and assigned - CAPA, Senior Management, Department Managers, individual team members? Is there a process for team members to propose new projects? Are project leaders formally assigned and held responsible for project performance? Are projects planned with timelines, budgets, proper resources assigned?
- Assessment of Team Building, Mentoring and Coaching Capabilities
We work directly with your management team and individual contributors to assess team dynamics and the level of coaching and development support available to your team members.
- Project Recovery
A focused look at a current project that has failed or is in danger of not meeting project objectives, with a goal of identifying causal factors and recovery solutions.
- Mergers and Acquisitions
Evaluation of a potential merger or acquisition from an Operations perspective, which may include the on-site review of a prospective acquisition to assess Operations capabilities.
- FDA, ISO, OSHA and other Regulatory Body Interactions
Pre-submission review and FDA response for 510K submissions, review of ISO 13485 and 9001 processes and audit response, and FDA 483 and warning letter mitigation.
- Crisis Evaluation
Immediate analysis and suggested actions to address critical issues including: major Quality failures, Challenging manufacturing process, facilities & equipment issues, Critical Supplier failures, Personnel issues, etc.